Returns Policy

Thank you for shopping at Controls Traders.  If you're not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the same packaging.

Your item needs to have the receipt or proof of purchase.

To initiate a return, click on the Resolution Centre at the footer of this page and follow the online instructions.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

Controls Traders Pty Ltd

40 Stepney Street

Stepney, SA, 5069

Phone 1300 740 140